VACANCY

Junior Account Manager

The Junior Account Manager role sits within Stakelogic’s commercial operations. You enjoy building strong relationships with partners, supporting our products, and ensuring operators have a seamless experience. Organised and detail-oriented, you act as a key link between Stakelogic and its partners, making sure all services and support meet company and industry standards while remaining compliant with company policies and protocols.

Essential Duties

Assist in managing assigned customer accounts, delivering exceptional service and gaming experiences tailored to their interests across all products.
Provide day-to-day support to ensure each customer’s performance goals are met and all marketing commitments are fulfilled.
Monitor individual customer performance and ensure marketing commitments are adhered to.
Proactively engage customers at key lifecycle moments, for example, onboarding high-value players, preventing churn, reactivating lapsed accounts, and celebrating big winners, to stimulate growth and increase activity among high-net-worth clients.
Target individual customers with the right actions at the right time in their lifecycle, for example, new high-value, churning, lapsed, returning, or big winners, to drive growth and activity.
Monitor market-level performance, identify emerging trends, and act swiftly to capitalise on opportunities.
Initiate campaigns that drive activity for high-net-worth customers, ensuring timely launch, close monitoring of results, and clear reporting.
Act as the liaison between the company and clients, ensuring adherence to company protocols.
Collaborate with Sales and other departments with a constant focus on delivering the best possible customer experience.
Represent Stakelogic as a knowledgeable and strong ambassador in all interactions.

Qualifications & Requirements

Excellent knowledge of the gaming industry, particularly the commercial, Slots, or Live Casino areas.
Strong analytical and organisational skills.
Good communication and teamwork.
Ability to work effectively with different internal departments and teams.
Proven ability to build strong relationships internally and externally.
Attention to detail and excellent time management.
Strong computer literacy and Excel skills.
Ability to take ownership.
Results-oriented.
Strong troubleshooting and problem-solving skills.
Sound judgement and professional conduct.
Studies in Psychology, Business, or Sales are considered an asset.
Fluency in English. Additional languages, for example, Dutch or Spanish, are considered an asset.

Travel Requirements

May be required to travel from time to time according to business needs.

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Disclaimer

"Disclaimer: Please do not insert any personal identification documents such as a passport or identity card, in your application to a vacancy at Stakelogic. In the case you need to, or you do send such documents, please mark up any personal identifiers such as the passport number, or your picture. This can be done for example with the following tool: KopieID, which can be downloaded in the Netherlands at either the App Store or Google Play Store. If you are unsure how to use this tool, or what tool can be used in your country, you can contact the HR department at Stakelogic under the following email address: hr@stakelogic.com."

Point of Data Transfer

"When you apply for a job on this website, the personal data contained in your application will be controlled by Stakelogic B.V., located at Dr.Holtroplaan 9, 5652XR, Eindhoven, the Netherlands, and/or other affiliates, subsidiaries, holding companies in the Stakelogic company group (jointly referred to as the “Controller”) and can be contacted via email at: hr@stakelogic.com. Your personal data will be processed for the purposes of managing the Controller’s recruitment-related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereof, and other recruitment and hiring processes. Such processing is legally permissible under Art. 6 (1)(f) of Regulation (EU) 2016/679 General Data Protection Regulation (GDPR), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with third-party HR tools and services to help manage the recruitment and hiring process on the Controller’s behalf. These third-party tools will store and process your data to facilitate communication and keep records of applicants in a recruitment system. Your personal data will be retained by the Controller as long as the Controller determines it is necessary to evaluate your application for employment. Once employed, you can inquire about the employee privacy statement at the HR Department or at hr@stakelogic.com. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be corrected or erased, to request that processing of your personal data be restricted or also object to your personal data from being processed at all. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. For more information on what your rights are as a data subject, please refer to the Privacy Policy which can be accessed here: https://stakelogic.com/en/privacy/"

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