VACANCY

Tier 2 Technical Support Specialist

Join our dynamic team as a Technical Support Specialist, where you’ll address complex IT issues that go beyond the Service Desk (Tier 1). Your expertise will be essential in resolving escalated software-related problems, managing incidents, and ensuring exceptional customer service.

Position Objectives

IT system monitoring.
Handling escalated software issues.
Managing incidents from evaluation to resolution.
Interacting with customers, vendors, and requestors.
Troubleshooting and remediation.
Preventing future problems.
Providing guidance to Tier 1 support.
Collaborating with Tier 3 support.
Creating knowledge resources.

What We’re Looking For

3+ months experience in the field.
Team-oriented mindset.
Excellent English skills.
Understanding of ITIL principles.
Proficiency in MS Office and Kibana.
Basic SQL skills (MySQL, Postgres).
Experience with ElasticSearch.
Proficiency in Unix shell terminal.
Ability to analyze server logs.
Strong sense of responsibility.
Proven problem-solving skills.
Strong communication skills.
Critical thinking abilities.
Willingness to work shifts, including nights and weekends.

Bonus Points For

IT education.
6+ months of IT support experience.
ITIL certification.
Knowledge of programming languages (Java, JavaScript).
Networking experience (TCP/IP, WAN, VPN).
SQL expertise (selects, joins).
Docker experience.
Kafka familiarity.
Knowledge of Atlassian JIRA.

Stakelogic Live Offers

Modern office with amenities.
State-of-the-art Live Casino Studio.
Fast-growing iGaming products.
Open-door policy.
Regular 1-on-1 meetings with managers.
Medical health insurance.
Tea and coffee.
Company events.

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Resume/CV

Cover Letter

What is your salary expectations?

How long is your notice period?

Point of Data Transfer

"When you apply for a job on this website, the personal data contained in your application will be controlled by Stakelogic Malta Limited, located at the third floor, Level 3, Hardrocks Business Park, Naxxar, Malta and/or other affiliates, subsidiaries, holding companies in the Stakelogic company group (jointly referred to as the “Controller”) and can be contacted via email at: hr.malta@stakelogic.com. The Controller’s data protection officer is Mr. Karunakaran, who can be contacted at dpo@stakelogic.com. Your personal data will be processed for the purposes of managing the Controller’s recruitment-related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereof, and other recruitment and hiring processes. Such processing is legally permissible under Art. 6 (1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with third-party HR tools and services to help manage the recruitment and hiring process on the Controller’s behalf. These third-party tools will store and process your data to facilitate communication and keep records of applicants in a recruitment system. Your personal data will be retained by the Controller as long as the Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be corrected or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority."

I hereby agree to the consent form. You can read our consent form here

WHY WORK AT
STAKELOGIC?

CAREERS

EMPLOYEE TESTIMONIALS

“I FIND IT AMAZING THAT WE HAVE PUT ALL THESE FANTASTIC PEOPLE TOGETHER AS A TEAM BUT TREAT EACH OTHER LIKE FAMILY AND THAT'S WHAT STAKELOGIC LIVE IS ALL ABOUT”

Sarah Pettingill TALENT ACQUISITION SPECIALIST