VACANCY
Technical Support Specialist
Join our dynamic team as a Technical Support Specialist, where you’ll tackle complex IT issues that go beyond the Service Desk (Tier 1). Your expertise will be crucial in resolving escalated software-related problems, overseeing incident management, and ensuring top-notch customer service.
Position Objectives
- IT system monitoring
- Handling escalated software issues
- Incident management from evaluation to resolution
- Interacting with customers, vendors, and requestors
- Troubleshooting and remediation
- Preventing future problems
- Providing guidance to Tier 1 support
- Collaborating with Tier 3 support
- Creating knowledge resources
What We’re Looking For
- 3+ months experience in the field
- Team-oriented mindset
- Excellent English skills
- Understanding of ITIL principles
- Proficiency in MS Office and Kibana
- Basic SQL skills (MySQL, Postgres)
- Experience with ElasticSearch
- Unix shell terminal proficiency
- Ability to analyse server logs
- High sense of responsibility
- Proven problem-solving skills
- Strong communication skills
- Critical thinking abilities
- Ability to work shifts, including nights and weekends
Bonus Points For
- IT education
- 6+ months IT support experience
- ITIL certificate
- Programming languages knowledge (Java, JavaScript)
- Networking experience (TCP/IP, WAN, VPN)
- SQL expertise (selects, joins)
- Docker experience
- Kafka familiarity
- Atlassian JIRA knowledge
Stakelogic Live Offers
- Modern office with amenities
- State-of-the-art Live Casino Studio
- Fast-growing iGaming products
- Open-door policy
- Regular 1-1s with managers
- Medical Health Insurance
- Tea and coffee
- Company events
WHY WORK AT
STAKELOGIC?
EMPLOYEE TESTIMONIALS
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“I FIND IT AMAZING THAT WE HAVE PUT ALL THESE FANTASTIC PEOPLE TOGETHER AS A TEAM BUT TREAT EACH OTHER LIKE FAMILY AND THAT'S WHAT STAKELOGIC LIVE IS ALL ABOUT”