VACANCY
Tier 2 Technical Support Specialist
Join our dynamic team as a Technical Support Specialist, where you’ll tackle complex IT issues that reach beyond standard Tier-1 support. Your expertise will be crucial in resolving escalated software problems, overseeing the full incident-management lifecycle, and ensuring top-notch customer service for our internal stakeholders and external partners.
Position Objectives
- IT system monitoring
- Handling escalated software issues
- Incident management from evaluation to resolution
- Interacting with customers, vendors and requestors
- Troubleshooting and remediation
- Problem prevention
- Providing guidance to Tier-1 support
- Collaboration with Tier-3 support
- Creating knowledge resources
What We’re Looking For
- Team-oriented mindset and strong communication skills.
- Excellent command of English (spoken and written).
- Understanding of ITIL principles.
- Proficiency with MS Office and Kibana.
- Basic SQL skills (MySQL, PostgreSQL).
- Hands-on experience with Elasticsearch.
- Confidence with Unix shell and terminal commands.
- Ability to analyse server logs and trace complex issues.
- High sense of responsibility, critical-thinking abilities, and proven problem-solving skills.
- Flexibility to work shifts, including nights and weekends.
Bonus Points For
- Formal IT education or relevant certifications.
- Knowledge of Java or JavaScript for basic code review or script adjustments.
- Networking experience (TCP/IP, WAN, VPN configurations).
- Advanced SQL expertise (complex selects, joins).
- Familiarity with Kafka message queues.
- Experience using Atlassian JIRA for ticket and project tracking.
Stakelogic Live Offers 😊
- Modern office with amenities.
- State-of-the-art Live Casino Studio featuring the latest technology.
- Fast-growing iGaming products that drive continuous innovation.
- Open-door policy and a supportive, collaborative culture.
- Regular 1-to-1 sessions with managers to foster personal and professional development.
- Medical health insurance.
- Tea and coffee.
- Company events.