VACANCY

Tier 2 Technical Support Specialist

Join our dynamic team as a Technical Support Specialist, where you’ll tackle complex IT issues that reach beyond standard Tier-1 support. Your expertise will be crucial in resolving escalated software problems, overseeing the full incident-management lifecycle, and ensuring top-notch customer service for our internal stakeholders and external partners.

Position Objectives

  • IT system monitoring
  • Handling escalated software issues
  • Incident management from evaluation to resolution
  • Interacting with customers, vendors and requestors
  • Troubleshooting and remediation
  • Problem prevention
  • Providing guidance to Tier-1 support
  • Collaboration with Tier-3 support
  • Creating knowledge resources

What We’re Looking For

  • Team-oriented mindset and strong communication skills.
  • Excellent command of English (spoken and written).
  • Understanding of ITIL principles.
  • Proficiency with MS Office and Kibana.
  • Basic SQL skills (MySQL, PostgreSQL).
  • Hands-on experience with Elasticsearch.
  • Confidence with Unix shell and terminal commands.
  • Ability to analyse server logs and trace complex issues.
  • High sense of responsibility, critical-thinking abilities, and proven problem-solving skills.
  • Flexibility to work shifts, including nights and weekends.

Bonus Points For

  • Formal IT education or relevant certifications.
  • Knowledge of Java or JavaScript for basic code review or script adjustments.
  • Networking experience (TCP/IP, WAN, VPN configurations).
  • Advanced SQL expertise (complex selects, joins).
  • Familiarity with Kafka message queues.
  • Experience using Atlassian JIRA for ticket and project tracking.

Stakelogic Live Offers 😊

  • Modern office with amenities.
  • State-of-the-art Live Casino Studio featuring the latest technology.
  • Fast-growing iGaming products that drive continuous innovation.
  • Open-door policy and a supportive, collaborative culture.
  • Regular 1-to-1 sessions with managers to foster personal and professional development.
  • Medical health insurance.
  • Tea and coffee.
  • Company events.



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