VACANCY

Technical Support Specialist

Join our dynamic team as a Technical Support Specialist, where you’ll tackle complex IT issues that go beyond the Service Desk (Tier 1). Your expertise will be crucial in resolving escalated software-related problems, overseeing incident management, and ensuring top-notch customer service.

Position Objectives

  • IT system monitoring
  • Handling escalated software issues
  • Incident management from evaluation to resolution
  • Interacting with customers, vendors, and requestors
  • Troubleshooting and remediation
  • Preventing future problems
  • Providing guidance to Tier 1 support
  • Collaborating with Tier 3 support
  • Creating knowledge resources

What We’re Looking For

  • 3+ months experience in the field
  • Team-oriented mindset
  • Excellent English skills
  • Understanding of ITIL principles
  • Proficiency in MS Office and Kibana
  • Basic SQL skills (MySQL, Postgres)
  • Experience with ElasticSearch
  • Unix shell terminal proficiency
  • Ability to analyse server logs
  • High sense of responsibility
  • Proven problem-solving skills
  • Strong communication skills
  • Critical thinking abilities
  • Ability to work shifts, including nights and weekends

Bonus Points For

  • IT education
  • 6+ months IT support experience
  • ITIL certificate
  • Programming languages knowledge (Java, JavaScript)
  • Networking experience (TCP/IP, WAN, VPN)
  • SQL expertise (selects, joins)
  • Docker experience
  • Kafka familiarity
  • Atlassian JIRA knowledge

Stakelogic Live Offers

  • Modern office with amenities
  • State-of-the-art Live Casino Studio
  • Fast-growing iGaming products
  • Open-door policy
  • Regular 1-1s with managers
  • Medical Health Insurance
  • Tea and coffee
  • Company events

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